Privacy Policy

This policy explains how TradeGuroo collects and uses personal information when you visit tradeguroo.com, create an account, subscribe, or use our tools.

Questions and privacy requests can be sent to support@tradeguroo.com.

• Account information: your email address, account ID, and sign-in details.
• Tool information: the product, route, HS code, and other details you submit, together with generated results and any results saved to your account.
• Billing information: your plan, credit balance, purchases, and subscription status. Payment details are handled by our payment provider and are not stored by TradeGuroo.
• Usage information: device, browser, IP address, pages visited, timestamps, referral information, and diagnostic data.
• Communications: messages, feedback, and tool suggestions you send us.

If you sign in with Google, we receive basic profile information used to authenticate your account. We do not receive your Google password.

• Operate, secure, and support TradeGuroo.
• Process tool requests and provide, save, and display results.
• Manage subscriptions, credits, payments, and account records.
• Send service, security, billing, and support messages.
• Prevent fraud, investigate problems, and enforce our Terms.
• Understand usage and improve our tools.
• Meet legal and regulatory obligations.

We do not sell personal information.

Where a legal basis is required, we rely on performing our contract with you, our legitimate interests in operating and securing the Service, legal obligations, or consent where appropriate.

Some tools use third-party AI and data services. We send them the information needed to complete your request. Free-account results may remain only in the active session; paid-account results may be saved to your history.

Only submit information you are authorized to use. Avoid including personal, confidential, or controlled information unless it is necessary for the result.

We share information with service providers that support hosting, authentication, data storage, payments, AI processing, email, referrals, analytics, and security. They receive only the information needed to perform their services.

We may also disclose information when required by law, to protect TradeGuroo or others, with your direction, or as part of a business sale or reorganization.

We use cookies and similar storage for sign-in, security, preferences, and limited referral attribution. Blocking essential cookies may prevent parts of the Service from working.

We keep information for as long as needed to provide the Service, maintain business and payment records, resolve disputes, prevent abuse, and meet legal obligations. We then delete or anonymize it where reasonably possible.

We use reasonable safeguards to protect information, but no online service can guarantee complete security. Our providers may process information in countries other than your own.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also withdraw consent or complain to your local data protection authority where those rights apply.

Send requests to support@tradeguroo.com. We may need to verify your identity and may retain information where required by law or for legitimate business records.

TradeGuroo is intended for business users and is not directed to children. We may update this policy as our Service or legal obligations change. The latest version and effective date will always appear on this page.

Contact us at support@tradeguroo.com.